Customer care
Returns & exchanges
At TUSCARA, your satisfaction matters to us. Every piece is crafted and selected with attention to quality, detail, and style.
We want you to shop with confidence.
14 days
to exchange
7 days
to request a refund
48 hours
to report damage
01Exchange policy
- Exchanges are accepted within 14 days of delivery.
- Items must be unworn, unwashed and not altered.
- Exchanges are subject to stock availability.
- You may exchange an item for a different size, colour or product.
- Any price difference must be settled before dispatch.
02Refund policy
- Refund requests are accepted within 7 days of delivery, provided the item meets our return conditions.
- Refunds are processed at the time the article is picked up from you.
- Refunds are issued to your original payment method where possible, or through an agreed bank transfer.
03Damaged or incorrect products
If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery, preferably with clear photographs.
- TUSCARA will cover reasonable return and replacement shipping costs for verified errors or defects.
04Shipping charges
- For size or preference-based exchanges, customers are responsible for return and replacement shipping charges.
- If the error is on our end, TUSCARA will cover the shipping costs.
05Non-returnable items
- Washed, altered, or damaged products resulting from customer use.
- Products without their original tags, except where a genuine defect is involved.
06How to request a return or exchange
Contact us on our official Instagram page or WhatsApp with your order number and the reason for your request.
Don't have your order number? Find it in your confirmation email or track your order.